Update on Current SLA Timeframes

The LOS team is continuing to work through our current pipeline, which was created by a higher than anticipated volume of purchase applications received prior to Christmas with shorter finance clauses. This has impacted on the team’s ability to process our refinance applications within our normal SLA timeframes. With the flow slowing over the Christmas / New Year break the team is working through the backlog as quickly as possible.

We appreciate your continued patience and understanding whilst we work through this.

Please reach out to your BRM if you have any questions or concerns. You can also stay up to date via your Service Centre in the Broker Portal. The Modified Date will identify the date the file was last worked on.


Refinance Pipeline position as of 9th January 2024: 

Current Status: Verification
The team is picking up files submitted on 15, 16 & 17th December to complete the verification process and issue MIRs within the next 24 hours.

Current Status: Verification - Review Returned Documents
Files issued with MIRs that  had outstanding documents returned up to and including the 3rd January have had the initial review of these documents completed. An update to the file status is anticipated within the next 24 hrs. NB: All documents issued under an MIR must be returned before the file will be reviewed.

Current Status: Preliminary Assessment / Final Assessment
Files in this status that have a last modified date up to an including the 4th January are currently being worked on to move forward within 24 hours. 
 
Current Status:  MIR/AIR/CAR
Files in this status are currently waiting on the return of outstanding documents or information requests. The files cannot be progressed until ALL outstanding items have been provided.
If you require assistance please contact your BRM to discuss.

The Biggest Impact on our Ability to Work on Your File:
 
1. Mandatory documents not provided at time of submission.
If we do not have a 'wet' signed privacy consent form and other application forms we cannot bring your file into our workflow.  

Ensure you refer to our Supporting Documents Checklist to cross reference the required documents for Auswide Bank to avoid any unnecessary delays to processing your application.

2. Not following the required process when submitting applications. 
Notably HGS applications require a Scheme Place reservation confirmation PRIOR to the loan application being submitted to us.

Full details of our Loan Application Process and Home Guarantee Scheme requirements can be found on our website or speak to your BRM.