Update on Current SLA Timeframes

Please note our Current SLAs for loan processing.

Decision SLAs
Average turnaround time - 5 business days from a ‘clean’ file.

Overall Application Submission to Decision SLA
Average turnaround timeframe - 10 business days.

Please reach out to your BRM if you have any questions or concerns.

You can also stay up to date via your Service Centre in the Broker Portal. The Modified Date will identify the date the file was last worked on.